Terms and Conditions
This Agreement was last modified on 18 February 2016.
These terms apply to every order placed on gozi360.com. Because everything we sell is engraved to order rather than picked off a shelf, three sections differ from an ordinary online shop: Personalisation, Cancellations and Returns. Those are the ones worth reading before you order.
Last updated: September 2026.
1. Who you are contracting with
Gozi360 (“we”, “us”) sells personalised engraved gifts — whiskey glasses, decanters, cigar humidors, bar tools and wooden pieces. Every item is laser engraved to order after the order is placed. You can reach us at info@gozi360.com or (818) 857 1234.
By placing an order you confirm you are at least 18 years old and legally able to enter into a contract.
2. When your order becomes a contract
Adding an item to your cart and paying is an offer to buy. The contract forms when we confirm the order by email. Until we send that confirmation we may decline an order — for example if an item is unavailable, if the price shown was wrong, or if we cannot engrave the artwork supplied. If we decline after payment, we refund in full.
3. Personalisation — please read
You give us the exact text, names, dates or artwork to engrave, and we engrave exactly what you submit. Check spelling, dates, capitalisation and spacing carefully. Engraving is permanent: it cannot be undone, corrected or re-cut on the same piece.
For logos and artwork we confirm how the design will look at the item’s real size before anything is engraved. If a file is too low in resolution, or too finely detailed to hold on glass, we will tell you and propose a change rather than deliver something poor.
We may decline to engrave content that is unlawful, offensive, or that infringes another party’s trademark or copyright.
4. Cancelling or changing an order
Engraving usually begins shortly after an order is confirmed. To cancel or change the text, contact us immediately at info@gozi360.com with your order number.
If we have not started engraving we will cancel or amend the order and refund in full where relevant. Once a piece carries your text it cannot be cancelled, because it cannot be sold to anyone else.
5. Prices and payment
Prices are shown in US dollars on each product page and may change at any time before an order is placed. Taxes and shipping, where they apply, are shown at checkout before you pay. Payment is processed by our payment provider; we do not see or store your full card details.
If a price is listed in obvious error we will contact you before processing, and you may confirm at the corrected price or cancel for a full refund.
6. Production time and delivery
Each piece is produced after the order is placed, so the time to receive it is production time plus shipping time. Estimates shown at checkout are estimates, not guarantees.
If you have a date to meet — a wedding, an event, a corporate deadline — tell us the date when you order and we will confirm whether it is achievable before you commit. We would rather turn an order away than miss a wedding.
Risk of loss passes to you on delivery. You can check progress on the Track your Order page.
7. Appearance and natural variation
Screens render colour differently, so an item may not look identical to its photograph. Wood grain varies from piece to piece and no two engraved wooden items are exactly alike. Engraving on glass leaves a frosted finish whose contrast changes with the light behind it. These are characteristics of the materials and the process, not defects.
8. Returns and refunds
Personalised and engraved items are made specifically for you and cannot be resold, so they are not returnable for a change of mind. This is standard practice for custom goods, and it is why we ask you to check your text before ordering.
Nothing here limits your rights where an item arrives damaged, faulty, or engraved differently from what you submitted — see the next section.
9. Damaged, faulty or incorrect items
If a piece arrives broken, defective, or engraved with something other than what you submitted, email info@gozi360.com with your order number and photographs of the item and the packaging.
Where the fault is ours we will replace the item or refund it, at your choice. Please contact us promptly after delivery, while a damaged shipment can still be traced with the carrier.
10. Your artwork, our content
You keep ownership of any logo or artwork you send us. By sending it you confirm you have the right to have it engraved, and you accept responsibility for that right. We use your files only to produce your order.
The text, photography, guides and design on this website belong to Gozi360 and may not be copied, republished or reused without written permission.
11. Privacy
We collect only what we need to fulfil an order and communicate about it: your name, contact details, delivery address, and the text or artwork you asked us to engrave. We do not sell your personal information. Payment details are handled by our payment provider and are not stored by us.
12. Limits on our responsibility
We are responsible for supplying the item you ordered, engraved as you specified. We are not responsible for losses that were not foreseeable when the order was placed, or for events outside our reasonable control such as carrier delays, extreme weather or supplier failure. Nothing in these terms excludes any liability that cannot lawfully be excluded.
13. Governing law
These terms are governed by the laws of the State of California, United States, and any dispute will be handled by the courts of that state.
14. Changes to these terms
We may update these terms. The version published on this page when you place an order is the version that applies to that order.
15. Contact
Questions about these terms or about an order: info@gozi360.com · (818) 857 1234 · contact page.