Refund and Returns Policy

Every Gozi360 gift is engraved to order with the name, initials, date or logo you choose. This page explains what happens if something is not right.

Damaged, defective or an engraving mistake

If your order arrives damaged or defective, or the engraving does not match the text you gave us, email info@gozi360.com within 14 days of delivery with your order number and a photo. We will send a free replacement or a full refund, whichever you prefer. You do not need to send the item back.

Personalized items and change of mind

Because each item is made for you, we cannot accept returns or exchanges for a change of mind, a different size or colour, or a spelling that was entered incorrectly at checkout. Please check the names, dates and spelling before you place the order.

Changes and cancellations

Need to fix a spelling or cancel? Email us as soon as possible. We can change or cancel an order free of charge until engraving has started. Once an item has been engraved it cannot be changed or cancelled.

Refunds

Approved refunds are made to the original payment method. Your bank or card issuer may take several business days to show the refund on your statement.

Lost or delayed packages

If your order has not arrived within the delivery time on our shipping policy, email us and we will look into it with the carrier. If a package is confirmed lost, we will replace it.

Questions

Email info@gozi360.com or use our contact page.